To better serve our customers, below are the frequently asked questions that will help to explain the logistical and support procedures following the February 8, 2010 closing of Trident’s acquisition of NXP’s television systems and set-box lines.
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What will happen to Sales and FAE support after closing?
After closing, the appropriate NXP support will migrate under Trident. Sales account coverage and FAE support will be pre-announced.
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What will happen to Order Entry?
After closing, there will be no immediate material changes to order entry procedures as NXP will act on behalf of Trident (solely for the ex-NXP products) for an interim period under a commissionaire arrangement.
At the end of the interim period (targeted for March 22, 2010), all orders will be placed with Trident. There are no immediate material changes in process for previous Trident customers. Trident will provide updated order entry contacts to existing NXP customers. For NXP products, the vendor name on the purchase order will be Trident. During the interim period, some NXP customers may be changed to a different distributor.
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What will happen to Part Numbers after closing?
Part numbers remain unchanged for existing products from both companies. Part numbers may be optimized in the future to enhance communication, tracking and efficiency for new products on the roadmap.
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What will happen to Order Fulfillment after closing?
Lead-times are not expected to change as the supply chain remains unchanged for an interim period.
At the end of the interim period (March 22, 2010), the lead-time for NXP products will be aligned with Trident products. Other aspects of order fulfillment are under review to optimize customer support. -
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What will happen to Return Material Authorization (RMA)?
After closing, RMAs for all products will be handled through a designated account manager of Trident. Pending NXP RMAs will be honored by NXP.
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What will happen to Marking, Packing and Labeling between now and after closing?
After closing, there will be no immediate material changes to marking, packing, labeling and shipping methods for an interim period.
At the end of the interim period (March 22, 2010), packing and labeling will be changed to reflect Trident’s ownership. Product marking will change at a later date and will be communicated to customers in advance.
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What will happen to Shipment origin and documentation?
After closing, shipment origin and documentation will remain the same for an interim period as NXP will continue to act on behalf of Trident (for the ex-NXP products.)
At the end of the interim period (March 22, 2010), there will be no immediate material changes for Trident customers. For NXP customers, parts will be shipped from a Trident warehouse in HK and accompanied with Trident documentation. Advanced notices will be provided to ensure a smooth transition.
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What will happen to Invoicing?
After closing, invoicing will remain the same for an interim period as NXP will continue to act on behalf of Trident (for the ex-NXP products.)
At the end of the interim period (March 22, 2010), there will be no immediate material changes for Trident customers. For NXP customers, invoices will come from Trident. Respective account managers will communicate bank routing information and examples of invoices.
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What will happen to Subcontractors?
There will be no immediate material changes in subcontractors (wafer fab, test house, packaging). Future changes, if any, will be communicated through Product Change Notices in advance.
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What will happen to the Quality level after closing?
The quality level for Trident and NXP products will remain the same, according to the contracts in effect.
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What will happen to Warranties, Payment, and other Terms and Conditions after closing?
Reviews are underway for customer friendly process improvements.